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How to report a bug to Sizefox?

Updated

What do we need?

For the Sizefox team to be able to understand and reproduce the issue you are experiencing, please try to provide as many details as possible in your ticket.

Ideally, we would like you to provide us with a HAR log, as this should already contain most of the technical information we need in a structured way.

The second best option is to provide screenshots of the browser’s console and network tabs.

 

The most important details we need are:

  • What happened: describe the series of events that led to the bug you are reporting
  • When did it happen: provide the exact time and timezone you experienced the bug in
  • Were there any interactions with the software that might have caused the issue: such as “I created a size chart and was not able to return to the size chart list afterwards”
  • What browser are you using: brand and version of your browser as well as possible plugins which interacted with the tool (eg: ad blocker)
  • Browser’s console output and request logs: this is especially useful if you do not see failed requests or errors being logged

How do I find the browser’s HAR log?

Assuming you use Chrome as a browser:

    1. Open a new tab or browser window.
    2. Right click on the window and select “Inspect” to open developer tools.
    3. Select the “Network” tab in the developer tools.
    4. Navigate to the URL and repeat the steps until you reach the point where you experienced the issue. If your console clears unexpectedly, you might want to select “preserve log” in the Network tab’s settings.
    5. Click the “export HAR” icon to save the HAR file.
    6. Attach the HAR log to your support ticket.

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Extra info: 

 

How do I capture the browser’s console output?

Assuming you use Chrome as a browser:

  1. Open a new tab or browser window.
  2. Right click on the window and select “Inspect” to open developer tools.
  3. Select the “Console” tab in the developer tools.
  4. Navigate to the URL and repeat the steps until you reach the point where you experienced the issue. If your console clears unexpectedly, you might want to select “preserve log” in the Console tab’s settings.
  5. Save a screenshot of the entire window (browser window, developer tools’ console, and location bar). If errors are being logged to the console, please try to include the most recent ones.
  6. Attach these screenshots to your support ticket.

 

Remarks

  • Note that Zendesk only supports file sizes up to 7MB. If a HAR log exceeds this size, please try to capture the HAR log again, as it should not exceed 2 MB.
  • Ensure that you only capture relevant traffic.
  • Request logs (esp. those containing app-installation and account creation) might contain sensitive information. If possible, please remove passwords or tokens from request logs. The Sizefox team does not need these passwords or tokens for investigations.

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